Úvod > Geotag Photos Pro > Troubleshooting > Geotag app loads black images or does not find any photos in my folder

Geotag app loads black images or does not find any photos in my folder

On some systems, Geotag Photos desktop app may struggle with folder names that contains special characters  - mainly Japanese or Chinese. 

As a result all the photo thumbnails are black or the app displays error message that no photos matching your trips were found. 

We're working on a fix, but in the mean time, the solution is simple - rename the folder with your photos. 

PS. The error message "No photos matching your trips found." can also occur, when the time date or time zone setting in camera is not synced with your phone.

To resolve it, enter you're the time on your camera into the dialog that pops up, and Geotag Photos Pro will calculate the time difference and then geotag your images.