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FAQs

Does the app work abroad?
Yes, the application works anywhere, where the internet connection is accessible... více
Can I use my Android phone together with iPhone, iPad or Mac?
Yes, you can. The Android version works great with the Dog Monitor on your iPhon... více
What are the minimum requirements for the app?
* The app requires 2 smart devices capable of running these system versions: An... více
How to install Dog Monitor to another device with a different Google account without paying again?
The app is tied to the purchasing account. The best way to get Dog Monitor app t... více
How to install Dog Monitor to another device with a different Apple ID without paying again?
The app is tied to the purchasing account. The best way to get the app to other ... více
I cannot hear my dog on the Person Station.
This is most probably caused by wrong setting of microphone sensitivity. * ... více
Can Dog Monitor alert me secretly without a sound?
Yes, it can. The device vibrates when the mute option is on (Menu -> Mute) an... více
How to make the app work on Android Wear?
The app is unable to work as a standalone station on the Android Wear. Due to an... více
How to make the app work on Apple Watch?
The app is unable to work as a standalone station on the Apple Watch. Due to Wat... více
How can I get a refund for my application?
We are sorry that you're not satisfied with this app. If you have any problem w... více
How can I pair my two devices?
The pairing process is really simple, and it does not take more than 60 seconds.... více
Can I use multiple Person or Dog Stations at the same time?
It is possible to pair multiple devices together, but you can connect only to on... více
I hear strange sound echoes on the Person Station.
The echoes are usually caused by the looping of recorded sound. This happens qui... více
Why my video doesn't work?
The issues with the video may be caused by a couple of reasons. We use 3 differe... více
How can I become a beta tester and try new features sooner?
If you are interested in becoming our beta tester and get access to all new feat... více
Can I listen to music while using Dog Monitor?
If you are using Android device as a Person Station, you can listen to music at ... více
How can I activate the Night Light?
Dog Monitor has an option to turn on the light of the phone when the dog's room ... více
How does the licensing work? Do I need to buy the app again?
If you purchased the app and would like to install it to another device with the... více
I am unable to connect Dog Monitor to the internet with Android device.
The app is capable of using both WiFi and LTE connection over unlimited distance... více
I am unable to connect Dog Monitor to the internet with iOS device.
The app is capable of using both WiFi and LTE connection over unlimited distance... více
What is Activity log and where can I find it?
The Activity log is a timeline of past monitoring with audio recordings assigned... více
Where can I find the commands and how can I add more?
Commands are the feature that allows you to play a prerecorded message to your d... více
How does the video zoom work and how can I adjust video proportions?
The video zoom works only when the video feed is active. You can adjust the zoom... více