Úvod > Dog Monitor > FAQs > I am unable to connect Dog Monitor to the internet with iOS device.

I am unable to connect Dog Monitor to the internet with iOS device.

The app is capable of using both Wi-Fi and LTE connection over unlimited distance with each device using a different network.

If you have a connection issue with our app, please try the following:

  • Update app to the latest version on both devices.
  • If an update does not help or if your version of the app is already up to date, could you please check if the app is allowed to use cellular data? (Settings -> Applications ->Dog Monitor -> Cellular data)
  • Check if you have a working internet connection - your phone can be in the area where it can't access the internet signal.
  • Check if the app works with both devices on some another network. (Sometimes the app can be blocked by a firewall, or the port it uses (5222) may be blocked on the network. In this case, an administrator of the network has to allow the app to make a connection).

Contact us and write us which of these steps you have finished.