The app is capable of using both Wi-Fi and mobile data over unlimited distances. Moreover, each device can use a different network.
If you have a connection issue with our app, try the following:
- Update app to the latest version on both devices
- Run the network troubleshooter by clicking on Test Network (under the Connect button) and follow the instructions
- If you experience an issue with mobile data, check if the app is allowed to use them in Settings → Applications → Dog Monitor → Cellular data
- If there seems to be no internet connection, check if you have a working internet connection - your phone can be in the area where it can't access the internet signal
- Check if the app works on another network. Sometimes the app can be blocked by a firewall, or the port it uses (5222) may be blocked on the network. In this case, an administrator of the network has to allow the app or the port.
If the issue persists, contact us and let us know which of these steps have you finished.