Home > Dog Monitor > FAQs

FAQs

Does the app work abroad?
Yes, the application works anywhere, where the internet connection is accessible... more
Can I use my Android phone together with iPhone, iPad or Mac?
Yes, you can. The Android version works great with the Dog Monitor on your iPhon... more
What are the minimum requirements for the app?
- The app requires 2 smart devices capable of running these system versions: An... more
How to install Dog Monitor to other Android devices without paying again?
The app is tied to the purchasing account. If you use the same Google Play accou... more
When trying to install Dog Monitor, Google Play indicates I already own the app. 
Some Google Play users have experienced an issue when trying to download Dog Mon... more
How to install Dog Monitor to other iOS devices without paying again?
The app is tied to your purchasing Apple ID. If you use a different Apple ID on ... more
Money was deducted from my account, but I can't install the app (Google Play).
Unfortunately, some of our users have experienced an issue during the purchasing... more
I cannot hear my dog on the Person Station.
This is most probably caused by the wrong setting of microphone sensitivity. ... more
Can Dog Monitor alert me secretly without a sound?
Yes, it can. The device vibrates when the mute option is on (Menu -> Mute) an... more
Why did Dog Monitor terminate?
There are many reasons why the app might have terminated. The most common one is... more
How can I get a refund for my application?
We are sorry that you're not satisfied with this app. If you have any problem w... more
How can I pair my two devices?
The pairing process is really simple, and it does not take more than 60 seconds.... more
Can I use multiple Person or Dog Stations at the same time?
It is possible to pair multiple devices together, but you can connect only to on... more
I hear strange sound echoes on the Person Station.
The echoes are usually caused by the looping of recorded sound. This happens qui... more
Why my video doesn't work?
The issues with the video may be caused by a couple of reasons. We use 3 differe... more
Can I listen to music while using Dog Monitor?
If you are using an Android device as a Person Station, you can listen to music ... more
How can I activate the Night Light?
Dog Monitor has an option to turn on the light of the phone when the dog's room ... more
How does the licensing work? Do I need to buy the app again?
If you purchased the app and you'd like to install it on another device with the... more
I am unable to connect Dog Monitor to the internet with Android device.
The app is capable of using both Wi-Fi and mobile data over unlimited distances.... more
I am unable to connect Dog Monitor to the internet with iOS device.
The app is capable of using both Wi-Fi and mobile data over unlimited distances.... more
What is Activity log and where can I find it?
The Activity Log is a timeline of past monitoring with audio recordings assigned... more
Where can I find the commands and how can I add more?
Commands are the feature that allows you to play a prerecorded message to your d... more
How does the video zoom work and how can I adjust video proportions?
The video zoom works only when the video feed is active. You can adjust the zoom... more
Are my data secure?
Security and privacy are very important to us. And the best way how to keep your... more
Contact us